Terms of Service

MissionMems is a service that reads the emails and photos from your (or your missionary’s) mission and composes them into a printed hardcover book. We are an independent company, not affiliated with The Church of Jesus Christ of Latter-day Saints.

You must be 18 or older to create an account. If you are ordering a book for a missionary who is under 18, you must be the parent or legal guardian.

You’re responsible for your account credentials and for everything that happens under your account. If you suspect someone else has access, tell us immediately at info.missionmems@gmail.com.

Your letters, your photos, your captions — they belong to you. You grant us a non-exclusive, limited license to read, process, store, and lay them out for one purpose: composing and delivering your book. The license ends when you delete your account. We do not claim ownership of your content. We do not use it to train AI. We do not resell it.

And they are yours to share. An archive almost always holds words written by someone else — your missionary above all, and often the people they wrote about. By sending it to us you are confirming you have the right to: because it was written to you, or by you, or because whoever wrote it agreed. We take that at face value. It is the one thing on this page we cannot check for you.

You decide what reaches us. Your MissionMems address accepts whatever is mailed to it, and a mailbox archive you upload holds everything in that mailbox. To tell your missionary’s letters apart from everything else, our systems have to open what arrives. That means any message that reaches us — including ones that are not from your missionary, replies, newsletters, other people’s email, and anything attached — may be received, stored, and read by our automated systems and by the service providers named in our Privacy Policy. We set aside what is not a letter, but we cannot promise every message you did not mean to send will be caught before it is processed.

• Please don't send us anything you don't want us to have: passwords, bank or card numbers, government ID numbers, medical records, or anybody's private email you don't have the right to share.
• If something like that reaches us because you sent it, forwarded it, or included it in an archive, that was your choice. We are not responsible for having received, stored, or processed it, and you can delete it at any time by deleting your account.
• Keep your MissionMems address to yourself and the people you trust with it. Anyone who has it can send mail into your book. You can change it at any time from your account.

We are responsible for keeping what you send us secure, as described in our Privacy Policy. You are responsible for what is in it.

Our AI captions are built under a strict rule: every word either comes from a real letter the missionary wrote or is a faithful paraphrase of one. The model is forbidden from inventing names, events, places, or quotes.

Before anything prints, we ask you to check the names we found. A baptism name nobody has checked is left out of the book, and a companion you haven’t answered prints the way we read it from the letters. AI is imperfect, so read the preview before you approve it: the book prints exactly as you approve it (section 8), and section 7 covers anything we get wrong in the printing.

When you place an order, you agree to pay the price shown at checkout. Books are printed on demand by our fulfillment partner, using the names, dates, and photos you confirmed before printing — because each book is personalized to your mission, we can’t resell a returned one, so we don’t offer returns for a change of mind.

If the book was misprinted, damaged in shipping, or otherwise not what you approved, email info.missionmems@gmail.com with your order ID within 30 days of delivery and we’ll reprint it at no charge, or refund you if a reprint won’t fix it.

Paying ahead. If the missionary is still serving, you pay $200 when you start, and it comes off the price of the book when you order it. A book credit bought at an event works the same way. You can have a prepayment or an event credit refunded in full any time before your book is printed.

We build the book out of what is in the mail. We pick the chapters, lay out the pages, and choose the sentence that gets set large on a facing page — and we get some of that wrong. A name gets misread, a photograph lands in the wrong week, a letter would have been better left out.

That is what the approval step is for. The preview is the book: the same file that goes to the printer, page for page. Nothing is printed until you approve it, changing anything afterwards clears the approval, and we ask again.

So the split is this. We are responsible for printing and binding the file you approved, and for getting it to you in good condition. You are responsible for what is in it — spelling, names, dates, which photographs appear and where, what is included and what is left out. If the book arrives exactly as you approved it, we cannot reprint it free because a name was spelled wrong or a picture sat in the wrong chapter.

If we misprint it, damage it, or print something other than what you approved, that is ours and section 7 covers it. This section does not take that away, and nothing here limits rights you have under consumer law where you live.

Don’t:

• Use the service to read or print someone else's email without their permission.
• Reverse-engineer, scrape, or interfere with our systems.
• Submit content that infringes on someone else's copyright, or that's defamatory, harassing, or illegal.
• Use the service to produce material that misrepresents another person — putting words in their mouth they never said. (Our source-only rule is the technical guardrail; this is the legal one.)

To do our job we use Vercel (hosting), Supabase (database and file storage), Anthropic Claude (AI reading and captioning), Stripe (payments), Resend (the email we send you), Cloudflare and Amazon Web Services (receiving the email sent to your address), Google (when you connect a Google account or share an album link), and our print fulfillment partners. Their terms apply to the parts of the service they provide. We are not responsible for outages, bugs, or policy changes on their end, though we’ll do our best to route around them.

We’ll add features, fix bugs, and occasionally remove things that don’t work. If a change materially reduces what you’re paying for, we’ll let you know and offer a refund of any unused balance.

We can suspend or close an account that violates these terms (especially section 9) or that we believe is putting other users at risk. You can close your account at any time — see the Privacy Policy for the deletion process.

(Sorry — every Terms doc has these.)

The service is provided “as is.” To the maximum extent allowed by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Our total liability for any claim arising out of or relating to these terms or the service is limited to the greater of (a) the amount you paid us in the twelve months preceding the claim, or (b) $100 USD. We are not liable for indirect, incidental, special, consequential, or punitive damages, even if we’ve been advised of the possibility.

If someone else makes a claim against us because of content you sent us — a letter you didn’t have the right to share, say — or because you broke these terms, you agree to cover our reasonable costs of dealing with it, including legal fees.

Nothing in this section limits liability for our gross negligence, willful misconduct, or anything else that can’t legally be limited.

These terms are governed by the laws of the State of Utah, USA, without regard to its conflict-of-laws rules. Any dispute you can’t resolve with us informally goes to the state or federal courts located in Utah County, Utah, and you consent to their jurisdiction.

If we change anything material we’ll email you at least 30 days before the change takes effect. Continued use after the effective date is acceptance of the change.

Questions, disputes, return requests — all to the same place: info.missionmems@gmail.com.